Starting point How can customer churn be detected and prevented early?
Once acquired, companies don’t want to lose their customers. Various aspects play a role in whether a customer remains a satisfied customer of a company over the long term. These include, for example, positive customer or user experiences and price. These aspects need to be examined and their impact on customer churn evaluated. What level of customer churn should be expected if no countermeasures are taken? What are the success factors for long-term customer satisfaction?
What to do Solution: user dashboard highlights customers at risk of churning
Those who recognize warning signals early can take (counter-)measures early. Important factors of customer (dis)satisfaction are identified. With a user dashboard, the responsible account manager can be specifically alerted to those customers who are at high risk of churning. The success and risk factors for customer churn are clearly presented and monitored.
Your benefits Benefits: safeguarding customers and customer satisfaction
- Identification of success factors for customer satisfaction
- Securing loyal customers and customer satisfaction
- Planning security for future sales