Companies generally do not want to lose their customers. Various aspects play a role in whether a customer is satisfied – permanently. These include positive customer or user experiences and the price of the product. It is important to examine these aspects and evaluate their influence on customer churn. Which customers are likely to migrate if no countermeasures are taken? What are the success factors for permanently satisfied customers?
Those who recognize warning signals early on can take (counter)measures at an early stage. Important factors of customer (dis)satisfaction are determined. With the help of a user dashboard, the responsible account manager can be specifically informed about those customers for whom there is a high risk of churn. The success and risk factors for customer churn are clearly displayed and monitored.
Are you interested in one of our use cases and would like to discuss it with Tina Geisberger? Contact her to find out how we can assist you.
Senior Account Manager - Tina's passion and expertise are use cases and she is eager to work with you to specify which of our use cases fit your situation. Through her years of professional experience, she knows how important it is to listen carefully to find out how our predictive analytics solutions can simplify your day-to-day work. She is extremely solution-oriented and welcomes any challenge - what does yours look like?